"Software Update Failed" error when starting Firefox or Thunderbird.In Firefox 1.5 and Thunderbird 1.5, the update download may get stuck at paused."Check for Updates" is not available in the Help menu ("Downloading." is shown) after an "AUS: Connection timed out" message.Updates reported when running newest version.This will solve a number of Software Update problems, including: Note: You'll need to show hidden files and folders to find these locations:Ĭ:\Users\\AppData\Local\Mozilla\Firefox\Mozilla Firefox C:\Users\\AppData\Local\Mozilla\updates\ If the problem continues, you can manually reset the Software Update feature by closing your Mozilla application and deleting the "updates" folder and the two files "active-update.xml" and "updates.xml", which can be found in the folder where Mozilla stores temporary application data for your operating system.įor example, on Windows 7, the files "active-update.xml", "updates.xml", and the "updates" folder can be found in one of these locations (using Firefox in the first example). Other update problems can be fixed by downloading the latest version of Firefox, Thunderbird, or SeaMonkey and installing the new version "on top of" your current version. Software Update problems can sometimes be resolved by simply restarting the computer and then reopening your Mozilla application.
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